Notice of Surcharge Cleanup Project
Dear Valued Customer,
Thank you for your continued support and for choosing Ocean Network Express (ONE) to cater to your needs.
We are pleased to inform you of an upcoming enhancement to our surcharge framework as part of ONE’s ongoing commitment to transparency, efficiency, and customer-centric pricing.
The Surcharge Cleanup Project has been launched to establish a more streamlined and transparent surcharge structure. The core objective of this initiative is to adopt simplicity as a guiding principle, reducing the overall number of surcharge codes while improving clarity.
Through the rationalization and standardization of surcharges, this initiative is designed to:
- Enhance the Customer Experience: Provide transparent, predictable pricing that eliminates surprises.
- Streamline Pricing Architecture: Replace ambiguous or overlapping fees with a consistent, formula-based structure.
- Optimize Operations: Simplify internal workflows to drive greater organizational efficiency.
- Ensure Regulatory Rigor: Guarantee full adherence to global mandates, including but not limited to China MOT and FMC requirements.
For your reference, please see below the original surcharge codes, the new consolidated surcharge codes, and the definition of each new code. This information is provided to help you understand the changes and their potential impact on your shipment.
For details of the original surcharge codes, the new consolidated surcharge codes, and the definition of each new code, please refer to the document via the link below. This information is provided to help you understand the changes and their potential impact on your shipments. Please click the link below to download the document.
Notice of Surcharge Cleanup Project
For further details on the scope and implementation timeline, please refer to the local announcement that will be issued on 1 March 2026 or contact your local ONE representative for assistance.
Should you have any questions, please do not hesitate to contact your ONE representative.
Yours faithfully,
Ocean Network Express Pte. Ltd.
For cargo to/from Europe/Mediterranean:
Latest Basic Ocean Freight rates, Bunker Related Charges, THCs (origin or destination), Security Related charges, Peak Season Surcharges (if applicable) can be accessible at our website:
https://eua.one-line.com/standard-page/europe-fak-ocean-tariff
https://ecomm.one-line.com/one-ecom/prices/surcharge-search
https://eua.one-line.com/standard-page/eua-local-surcharges
Other charges such as local charges and contingency charges may apply.