FAQ

Question 1

How do your API products compare to your EDI products?

Accepted Answer

How do your API products compare to your EDI products?

With our API solutions, you can:

Access real-time data to enable enhanced automation and seamless system integration
Leverage self-service onboarding for faster and more flexible integration
Benefit from new and innovative capabilities beyond traditional EDI functionalities
Integrate alongside existing EDI messages, ensuring smooth coexistence and operational continuity
Rely on APIs developed in alignment with DCSA standards, promoting interoperability and industry compliance

Is API or EDI a better choice for me?

What are the options offered by ONE for Direct Integrations?

Who can use the services?

Who can use the API platform?

What EDI solutions does ONE offer?

Question 2

Is API or EDI a better choice for me?

Accepted Answer

EDI and API both provide robust data exchange capabilities, offering overlapping as well as unique transaction opportunities. We recommend reviewing our ONE API Solutions and EDI Solutions to determine which option best suits your business needs. If you have specific questions about either integration channel, please contact us via our  page.

Question 3

What are the options offered by ONE for Direct Integrations?

Accepted Answer

Visit our API and EDI Catalog webpage to explore our EDI and API offerings.

Question 4

Who can use the services?

Accepted Answer

Services are available to stakeholders within the shipping and logistics industry, including BCOs, LSPs, and solution providers. Access is granted upon registration and approval. Each request is reviewed and validated, and you will be notified via email once the status changes.

Question 5

Who can use the API platform?

Accepted Answer

Registered customers, partners, and authorised third-party developers with active accounts and valid credentials may access the platform, subject to approval.

Question 6

What EDI solutions does ONE offer?

Accepted Answer

ONE offers a range of EDI message types. Please refer to our product catalog for more information.

Question 7

Do I need to pay to use your APIs?

Accepted Answer

At present, our APIs are available free of charge. We reserve the right to implement a pricing structure in the future for the use of our APIs and associated services, as outlined in our API License Terms.

Question 8

Are ONE APIs developed in accordance with the Digital Container Shipping Association (DCSA) standards?

Accepted Answer

As a member of the Digital Container Shipping Association, ONE aligns its API development with established DCSA standards to promote interoperability across the industry. We continuously adopt new or updated standards as they are released. Learn more at https://dcsa.org/.

Question 9

How is data security and privacy handled?

Accepted Answer

We implement secure HTTPS encryption, token-based authentication and strict access controls to safeguard data. All integrations must comply with applicable data protection and regulatory requirements.

Question 10

What data formats are used for the APIs?

Accepted Answer

JSON is commonly used for responses while structured request formats ensure consistency and ease of use in integration.

Question 11

Are there audit logs or activity monitoring?

Accepted Answer

Yes, access and usage are logged and monitored to protect platform performance and security.

Question 12

What EDI standards are supported?

Accepted Answer

ONE supports internationally recognised EDI standards such as EDIFACT and ANSI X12, depending on regional and business requirements.

Question 13

Are release notes and change logs provided?

Accepted Answer

Yes. We publish release notes and version change logs to help you track updates and prepare for deprecations or enhancements.

Question 14

How do I get help if I encounter issues?

Accepted Answer

Please use designated technical support channels via our Developer Portal help support.

Question 15

How quickly can I expect a response?

Accepted Answer

Response times depend on issue severity; critical production downtime is escalated faster than routine questions.

Question 16

What rate limits apply to the APIs?

Accepted Answer

Rate limits are applied to protect stability. Please refer to API documentation for further information.

Question 17

Are webhooks supported?

Accepted Answer

Yes, where available. Webhooks can push real-time event notifications to your endpoints.

Question 18

When does API consumer key expire?

Accepted Answer

There is no expiration. Our technical team can revoke and recreate consumer keys upon request.

Question 19

Where can I find information about API error messages?

Accepted Answer

Please refer to our API documentation for a detailed list of error messages and their respective causes. This will help you better understand and troubleshoot any issues encountered during integration.

Question 20

Can I use both EDI and API simultaneously?

Accepted Answer

Yes. EDI and API can coexist within your integration setup.

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